All Store Policies

SHIPPING POLICY

 

Processing Time

All orders are custom-made. Standard processing time is 5–10 business days depending on the item. Complex custom visuals or apparel may require additional time.

Processing time does not include weekends or holidays.


Shipping Time

Once shipped, delivery typically takes 2–5 business days depending on your location and the carrier.


Rush Orders

Rush processing is available for an additional fee. This speeds up production, not shipping time.


Tracking Information

Tracking numbers are automatically sent to your email once your order is shipped. If you do not see it, please check your spam or promotions folder.


Shipping Delays

We are not responsible for delays caused by USPS, UPS, or any shipping carrier. Once the package leaves our hands, delivery speed is controlled by the carrier.


Lost or Stolen Packages

If a package is marked delivered but you did not receive it, you must file a claim with the carrier. We will assist you with documentation if needed.

 

 

RETURN & REFUND POLICY

 

Because all items at The Reflection Plug are custom-made, we do not offer refunds or returns unless the mistake is on our end.

 

Refunds or replacements are only offered if:

  • The item arrived damaged

  • The item arrived incorrect

  • There was an error made by us during customization

To qualify for a replacement or refund:

You must notify us within 48 hours of receiving your order and provide:

  • Photos of the issue

  • Photos of the packaging

  • Your order number

If the issue is confirmed to be our error, we will remake or refund the order.


All sales are final when:

  • The customer uploads low-quality photos

  • The customer enters the wrong name, date, or text

  • The customer chooses the wrong size or color

  • The product meets the description and quality shown

No refunds will be given for:

  • Buyer’s remorse

  • Ordering the wrong item

  • Processing or shipping time being within the posted schedule

 

TERMS & CONDITIONS

 

By purchasing from The Reflection Plug, you agree to:

 

  • Our processing times

  • Our no-refund-on-custom-items policy

  • Providing accurate information for customizations

  • Understanding that handmade/custom items may have minor variations

You also agree not to reproduce, copy, or resell any of our designs or visuals without written permission.

CANCELLATION POLICY

 

Orders can be canceled within 12 hours of purchase.

After 12 hours, work has already begun and cancellations are no longer possible.

 

DAMAGED ITEM POLICY

 

If your order arrives damaged:

  1. Email us within 48 hours at support@thereflectionplug.com

  2. Include:

    • Order number

    • Photos of the damaged item

    • Photos of the packaging

  3. We will remake the item and resend it at no cost to you.


Damage claims submitted after 48 hours cannot be approved.

 

CUSTOM ORDER POLICY

 

Custom orders require clear, high-quality images.

We are not responsible for poor results caused by low-quality or blurry photos provided by the customer.


If we need better images, we will contact you.


For custom wording, names, or dates, please double-check spelling. We create designs exactly as submitted.

 

COOKIE POLICY

 

Our website uses cookies to:


  • Improve your browsing experience

  • Remember your cart

  • Personalize product recommendations

  • Analyze site traffic

 

By using our website, you consent to cookie usage.